POSITION TITLE: Student Service Assistant

DEPARTMENT: Various SITE: Various

SALARY SCHEDULE: Career - GRADE: 2

BASIC FUNCTION:

Performs advanced student service work in various departments. Tasks may include, but will not be limited to, receiving payments for fees, registering students, explaining complex financial assistance procedure in a specialized area, assisting in the counseling and student development office, providing complex information concerning student records or in a similar function

RESPONSIBILITIES:

• Assists students in providing the more complex information relating to the area of assignment.
• Functions as a lead or balance cashier in collecting and receipting payments for registration fees and other types of payments. Processes refund of fees as directed. Inputs data into computer for payment of tuition, fees, etc. Balances daily deposits and other accounting data. Provides students with information concerning payment of fees.
• Performs student registration. Receives and processes student applications. Produces copies of transcripts and mails to proper address in accordance with procedures. Makes changes to student records. Compiles and mails letters concerning student enrollment. Provides information to students relating to admissions and registration process.
• Explains the more complex student assistance and financial aid process to students in a specialized area such as veterans benefits. Assists students in completing applications. Tracks information into the computer. Answers more difficult questions concerning financial assistance over the telephone or in person.
• Assists students by providing information about career choices. Handles student in-take process at counseling and student development offices. Sets appointments with counselors. Maintains data base relating to clients.
• Answers telephones at the work location and provides the caller with information concerning the area of assignment. Maintains complex records and reports for the office.
• May be assigned lead worker duties in the unit of assignment.
• Performs related duties as required.

High school graduation or possession of an acceptable equivalency diploma.

EXPERIENCE REQUIREMENTS:

Three (3) years experience in office or secretarial work, preferably in the unit to which assigned.

KNOWLEDGE/ABILITIES/SKILL REQUIREMENTS:

Knowledge of all of the rules and procedures of the unit to which assigned. Knowledge of sentence structure and word usage. Skill in reading comprehension. Knowledge of basic mathematics. Ability to receive and receipt cash payments. Ability to operate a computer. Ability to maintain good relationships with students, faculty and staff. Communications skills. Ability to keyboard at a prescribed rate of speed. Ability to utilize the telephone to provide students specific information. Customer relations skills.